This module explores the management of processes that deliver service in all of its aspects - service outcomes, service experiences and in the case of public sector organisations, public value. The ...
Christensen, Clayton M. "Building Process-based Capabilities: A Principal Focus of Operations Management, Module Outline and Teaching Note." Harvard Business School Teaching Note 694-083, July 1994.
Complex infrastructure demands smarter insight. Remote visibility and intelligent control are fast becoming essentials in modern data center operations complexes. This episode showcases how the ...
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