As a business executive, you ask your data scientists and analysts to answer a lot of different questions. Which brands of a product get the most complaints about a specific type of defect? Which ...

Text analytics, sometimes called text data mining, is the process of uncovering insightful and actionable information, trends, or patterns from text. The extracted and structured data is much more ...

Microsoft on Wednesday announced the inclusion of text analytics capabilities within its Azure Cognitive Services product. According to the software giant, the Text Analytics for health feature can ...

Text analytics is still relatively new for most companies. What do we know so far about what has worked? The worldwide text analytics market is projected to reach $29.42 billion by 2030, growing at a ...

Mining the information in contact center calls using speech analytics can be an early warning system, before an issue escalates to negative social media. For several years speech analytics solutions ...

Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more. The use of technologies like natural language processing (NLP) and ...

The quantity of digital text data has grown exponentially in recent years and will continue to grow. From social media posts to customer transactions, surveys, reviews, chats, emails and more, ...

This study leverages text analytics to identify work themes managed by primary care physicians in their electronic health record (EHR) inbox messages and inform managers on workflow redesign.

Massive volumes of unstructured data are produced every minute. It's extremely difficult to manage and analyze this data to identify what is pertinent. But with text analytics tools, businesses can ...

Government agencies face similar challenges when it comes to understanding—and gaining intelligence from— foreign language content. They need to process, manage and gain insight from large volumes of ...